[ref. s34872101] Call center agent
Job Description
Posted on 1 September 2025
Fraud Analyst with 30K Sign On Bonus | TaskUs Ortigas
As a first line of defense, this agent position supports client organization in assessing transaction-level risk types that include fraud, money laundering, terrorist financing, and other general payment concerns.
Front line agents triage, evaluate, and escalate system-generated
monitoring alerts from downloadable reports to the client team for further consideration using their experience and qualifications detailed below.
This individual should be able to review various alerts for a multitude of “programs” and apply critical thinking skills to make informed decisions
related to alert escalation. In addition to client provided criteria, agents must be familiar with basic research techniques using publicly-available and proprietary data holdings as part of alert evaluation.
This role will handle a blended account, mostly non-voice. Candidates are still expected to take in calls and have excellent communication skills.
Qualifications/Requirements- 1-3 years experience supporting payments industry clients in topics, such as financial fraud
- Ability to follow written procedures and apply critical thinking to resolve issues.
- Ability to improve written processes to improve overall team performance
- Possess strong investigation skills, curious or inquisitive nature.
- Examine escalated alerts and conduct investigations to identify various risk typologies.
- Effectively communicates risk levels, recommendations, and seeks to resolve resolutions,
- Identify emerging trends and communicate feedback and guidance to client team.
- Provide regular updates on investigation metrics.
- Must be adaptable and flexible, demonstrating abilities to work with process and information
- Ability to read financial transaction logs and communicate a narrative of events.
- Savvy with research tools and techniques for publicly available and proprietary datasets.
Work location
CITY OF PASIG, NCR, SECOND DISTRICT
Remarks
Visit our Onsite Recruitment Hub at 14F Robinsons Cyber Omega, Pearl Dr., Ortigas, Pasig (near Richmonde Hotel) from 9am to 4pm, Mondays to Fridays. Bring 2 valid ID’s
Apply now