Customer Service Representative

Job Type: Full Time

Job Description:

We are looking for a dedicated and personable Customer Service Representative (CSR) to join our growing team. As a CSR, you will be the first point of contact for our customers delivering excellent service, resolving inquiries, and ensuring a positive customer experience across phone, chat, or email support channels.

Key Responsibilities:

• Handle customer inquiries via phone, email, or chat in a professional and timely manner
• Resolve product or service issues by clarifying complaints, determining the cause, and offering effective solutions
• Maintain accurate customer records and document all interactions
• Provide accurate information about products, services, and company policies
• Follow up with customers to ensure full resolution and satisfaction

Qualifications:

• At least 6 months of experience in a customer service role in BPO setting
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and remain calm in a fast-paced environment
• Willing to work on a shifting schedule, including nights, weekends, and holidays
• High school diploma or equivalent required; college degree preferred

Preferred Skills:

• Experience using CRM or helpdesk systems
• Familiarity with phone and chat support tools
• A customer-first mindset with empathy and patience