Control Room Asst Shift Manager

Job Responsibilities:

• Monitor Key Performance objectives and perform performance appraisals on direct reports.
• Complete conduct and counselling, feedback and encouragement duties.
• Provide operations and staff performance reports to the Manager, Control Room.
• Ensure adherence to the company and Control operations and procedures.
• Ensure proactive work efforts by staff including the use of CCTV.
• Provide accurate daily, weekly and monthly reports to the Manager, Control Room.
• Observe and monitor persons on premises using CCTV camera system, respond to persons behaving suspiciously or unlawfully and report security breaches.
• Allocate resources and tasks by responding to telephone/ radio requests, monitoring progression/completion of tasks, recording and logging of all relevant information.
• Acknowledge, respond and record all alarms within appropriate time frame.
• Maintain Security Access System and other system allocated in the Control.
• Supervise, monitor and coordinate communications during emergencies.
• Supervise and assist with maintenance of radios and equipment.
• Provide assistance and information to security operations.
• Assist in training of new Control Room Officers & Supervisors.
• Perform additional tasks as required including the functions of a Security Control Room Officer.
• Supervise performance of administrative tasks including reports and compilation of statistics.
• Adhere to and exhibit proactive leadership in accordance with NUSTAR’s Health and Safety policy by assuming responsibility and accountability for the health and safety of employees and the working environment.
• Adhere to and exhibit pro-active leadership in accordance with all established policies and procedures within the department and the Company.
• Actively participate in health and safety activities to ensure that workplace hazards are minimized and the health and safety of all employees is valued.
• Adhere to and exhibit pro-active leadership in accordance with the Company’s Equal Opportunity and Diversity policies by assuming responsibility for ensuring the workplace is free of unacceptable workplace behavior, and a workplace culture of equity and diversity is fostered.
• Adhere to the Company’s health and safety requirements.
• Deliver CCTV monitoring services to Retailers and Hotel environs as contracted.
• Recommend and/or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.

Qualifications:

• Ability to speak and write in English.
• Proficient with Microsoft Suite of products and keyboard skills.
• Experience with security access control systems is essential.
• Experience with Photo ID applications favorable.
• Demonstrated teamwork and leadership.
• Organized with high level of attention to detail and ability to work autonomously.
• Displays a high commitment delivering and improving customer service.
• Results oriented, demonstrates advanced business acumen and accepts accountability for results.
• Good communication and interpersonal skills.
• Has a strong work ethics.
• Leads others to achieve business objectives and encourage team unity.
• Exhibits advanced people management skills.
• Ability to solve problem and accept responsibility.
• Understands different cultures and diversity.
• Discrete and can handle confidential information.