Quality Control Specialist

This a Full Remote job, the offer is available from: Philippines

To assess projects/campaigns for the APAC customers.

Who we are.

With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives at the intersection of our people, our customers, and our brands.

What you’ll do & how you’ll make your mark.

Web Design & Development Quality Assurance:

• Thoroughly review website designs and layouts for aesthetic consistency, Design QC guideline adherence, and user experience (UX) best practices.
• Test website functionality across various browsers and devices to ensure responsiveness and compatibility.
• Verify content accuracy, grammar (optional), spelling, and proper formatting on all web pages.
• Identify and report bugs and other technical issues.
• Ensure all website elements align with project requirements and specifications.

SEO Quality Assurance:

• Audit website content and technical aspects for adherence to SEO QC and Copy QC guidelines.
• Review keyword usage and ensure proper optimization for target audiences.
• Verify the implementation of tracking codes and analytics tools (e.g., Google Analytics, Google Search Console).

Customer-Facing Team Monitoring:

• Monitor email customer interactions for quality, professionalism, and adherence to company policies and scripts, and customer follow-up guidelines.
• Provide objective and constructive feedback on monitored interactions to Quality Control, Senior.

Documentation & Reporting:

• Accurately document all quality findings, including detailed descriptions of issues.
• Contribute to the creation and maintenance of quality control checklists, standards, and guidelines.
• Assist in compiling data for quality control reports and performance metrics.

Collaboration & Feedback:

• Collaborate effectively with web designers, web developers, SEO specialists, copywriters, and customer service teams to communicate identified issues and facilitate resolution.
• Open to support new ProServ products, particularly in checking on quality, in the future.
• Participate in feedback sessions to help improve team performance and process efficiency.

Who You Are:

• Must have at least 2 years of experience in WordPress Web Development.
• Must have a good understanding of web design and development, and Search Engine Optimization (SEO).
• Must have a strong knowledge of quality assurance methodologies and processes.
• Having at least 1 year of experience in Web Quality Assurance is a bonus.

Skills:

• Must have the ability to work independently and as part of a team in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to articulate issues clearly and concisely.
• Exceptional attention to detail and a strong commitment to delivering high-quality results.
• Strong analytical and problem-solving skills.

Personal Attributes:

• Proactive, curious, and eager to learn new tools and processes.
• Highly organized and able to prioritize tasks effectively.
• Patient and objective when evaluating work.
• A team player with a positive attitude.

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
• We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!
• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.

This offer from "Markmonitor" has been enriched by Jobgether.com and got a 72% flex score.