Senior Architect ServiceNow Developer (Permanent WFH and Night Shift)

SUMMARY

The Senior Architect ServiceNow Developer is a multidisciplinary role that develops, implements, and supports multi-platform integration solutions in support of organization’s Business Systems and Enterprise strategic initiatives. The Senior Architect ServiceNow Developer is an adept and creative technologist who will establish and support integration pipelines within the organization’s Business Systems ecosystem while being responsible for fully utilizing these integrations to improve platforms beyond standard functionality.

This role will function primarily within the ServiceNow platform and utilize heavy JavaScript. This is in addition to working on additional connected client platforms and internally integrated software.

• Perform other duties as assigned integration technologies used in the organization
• Design, develop, and maintain integration flows using an array of different platforms, APIs, databases, protocols, and data formats
• Develop integrations that are designed and implemented as reusable building blocks
• Build scalable solutions to solve current and future integration challenges
• Collaborate, review code and build with other engineers to ensure each integration maintains a consistent level of technical standards as set by the team
• Create and maintain technical designs, sequence diagrams and other systems integration + operations related documents
• Document technical details clearly to various stakeholders of different technical levels
• Support the daily stability of company’s integration ecosystem
• 50/50 split on General Integration Development and ServiceNow Backend Development
• Heavy collaboration with team members during Eastern US hours
• Be available for the occasional extended hours when tight deadlines need to be met
• Complete other duties as assigned

• ServiceNow Development/Administration (ITSM) experience.
• Experience with ServiceNow’s ITBM Platform
• Expertise of JavaScript (ES5)
• 7+ years of software engineering experience
• Understanding of distributed systems, asynchronicity and message-based architecture
• Expertise with data-stores such as PostgreSQL, Redis, Cassandra and HBase, and data warehouses such as Redshift, BigQuery, and Snowflake
• Experience with Business Data Analytics & Visualization platforms
• Experience with Customer Success applications
• Either
• Within the last year:
• AT LEAST 1000 hours of Hands-on development experience with integration technologies and building integrations across various platforms.
• Programming
• At least 500 hours of DEDICATED for ServiceNow (Glide-related) scripting
• OR At least 1000 hours DEDICATED for JavaScript programming
• OR At least 1500 hours DEDICATED for any other Object-Oriented Language
• OR a combination of the above 3 competencies
• AT LEAST 500 hours of DEDICATED ETL Engineering/Development
• AT LEAST 300 hours of ITSM/Ticketing-System Integration/Development/Administration
• AT LEAST 100 hours of writing AUTOMATION SCRIPTS (PowerShell, Groovy, Bash, Python, or PHP)
• Within the last 5 years:
• AT LEAST 3000 hours Hands-on development experience with integration technologies and building integrations across various platforms.
• Programming
• At least 1500 hours of DEDICATED for ServiceNow (Glide-related) scripting
• OR At least 3000 hours DEDICATED for JavaScript programming
• OR At least 5000 hours DEDICATED for any other Object-Oriented Language
• OR a combination of the above 3 competencies
• AT LEAST 1500 hours of DEDICATED ETL Engineering/Development
• AT LEAST 1000 hours of ITSM/Ticketing-System Integration/Development/Administration
• AT LEAST 250 hours of writing AUTOMATION SCRIPTS (PowerShell, Groovy, Bash, Python, or PHP)
• Expert understanding of integration technologies such as REST, SOAP, ETL, XML, and JSON
• Expert understanding of data manipulation and distribution
• Strong understanding of RDBMS database architecture and performance, specifically MySQL
• Strong understanding of NoSQL database architecture and performance, specifically MongoDB
• Experience resolving performance issues, including database bottlenecks and concurrency
• Expert level understanding with architectural design, API definition, JVM stack and memory management, caching, threading, etc.
• Experience with troubleshooting difficult production issues e.g., memory leaks, network problems, intermittent failures etc. across the stack
• Excellent, Clear & Fluent English verbal skills for deep and engaged technical discussions
• Excellent, Clear & Fluent English written skills for comprehensive written communication with other engineers
• Excellent, Clear & Fluent English for verbal and written communication skills for interfacing with clients
• Ability to interact with all levels of internal and external business partners.
• Excellent version control, QA skills and attention to detail
• Availability for 8+ hours between 8am to 7pm Eastern US Time
• Availability to work the occasional extended hours throughout the week
• Availability for the seasonal “Developer Crunch” work hours
• Availability for Ad-Hoc multi-hour technical sessions which will require sharing of screen and engaged discussions
• Adaptable to change and able to work independently and as part of a team.

• Must be willing to work in a long-term work-from-home arrangement.
• Must be amenable to a permanent night shift schedule.