Collections Manager - ref. c6222723

The Collections Manager will also be expected to implement strategies, processes, and performance standards that align with company objectives and regulatory compliance.

• Lead, supervise, and mentor a collections team.
• Develop and implement strategies to improve collection efficiency and reduce delinquency rates.
• Set team performance targets and ensure KPIs are met or exceeded.
• Monitor daily collection activities, identify process gaps, and recommend improvements.
• Ensure compliance with company policies, client requirements, and legal/regulatory standards.
• Conduct regular reporting and analysis on collection performance, aging reports, and risk exposure.
• Partner with clients, stakeholders, and internal teams to resolve escalations or disputes.
• Drive initiatives for training, quality improvement, and process optimization.
• Prepare management updates on collection effectiveness, staffing needs, and risk areas.
• Support recruitment, onboarding, and continuous development of team members.

• Graduate of any 4-year business, finance, or related course (Master’s degree is a plus).
• Minimum of 4 years of collections experience, with at least 3 years in a leadership/managerial role.
• Strong understanding of collections strategies, accounts receivable management, and regulatory requirements.
• Excellent leadership, coaching, and people management skills.
• Strong analytical and problem-solving abilities, with experience in reporting and metrics analysis.
• Proficiency in MS Office (Excel, PowerPoint, Word); knowledge of collections software or CRM systems is a plus.
• Strong verbal and written communication skills in English.
• Willingness to work on a hybrid setup at our Parañaque site (PQE).
• High level of integrity, resilience, and ability to handle escalations with professionalism.