Operations Supervisor/Account Supervisor

• Competitive Salary & Annual Bonuses – Your hard work deserves great rewards.
• Comprehensive HMO – Full coverage for you plus 1 FREE dependent.
• Generous Meal Allowance – Stay fueled and focused every day.
• 30 Days Paid Leave – Wellness, vacation, and sick leave, with conversion options.
• Growth & Engagement – Ongoing training, quarterly workshops, and monthly games with exciting prizes.
• Fun, Supportive Culture – Celebrate wins and enjoy a workplace that values you.
• Unlimited Coffee & Water – Keep refreshed and energized throughout the day.
• 2 days weekly rest for a better work-life balance

We are seeking a dynamic Operations/Account Supervisor to lead with impact — strengthening client partnerships, elevating service delivery, and driving team growth. This role calls for a proactive leader who excels at solving challenges, inspiring performance, and ensuring service excellence through best practices and strong governance.

Key Responsibilities:

• Build and sustain high-impact client partnerships, ensuring service excellence and strategic alignment.
• Drive client satisfaction through proactive solutions, continuous feedback, and elevated experiences.
• Champion policy compliance, performance management, and employee growth initiatives.
• Collaborate with senior leaders and cross-functional teams to optimize operations and achieve strategic goals.
• Anticipate challenges, leverage data-driven insights, and lead continuous improvement efforts.
• Design retention and growth strategies to deepen client relationships, maximize value, and fuel long-term success.

Qualifications:

• 3+ years in a supervisory or leadership role with a track record of driving results.
• Proven strength in performance management, coaching, and talent development through structured feedback.
• Solid expertise in governance, compliance, and executive-level leadership standards.
• Strategic, data-driven decision-maker skilled in conflict resolution and crisis management.
• Exceptional communicator and negotiator with strong stakeholder management across all levels.
• Demonstrated success managing complex, high-value client accounts with advanced proficiency in Microsoft 365, CRM systems, and analytics tools.
• Experience with Australian clients and exposure to global markets considered a strong advantage.
• Willing to work in the office full-time at Arcovia City, Brgy. Ugong, Pasig City. (Monday-Friday, shifting schedule)

Company Overview

Join us at Cybalink Solutions and be at the forefront of operational excellence.