[ref. n55765816] Cebu - Senior Customer Service Specialist (Tier 3) + P32K UP + HMO

We're Hiring: Tier 3 Customer Service Representative (CSR)

• Salary: ₱32,000/month + SIL + HMO
• Schedule: Full-Time | Shifting Schedules

Logix BPO is on the lookout for highly skilled and experienced Tier 3 Customer Service Representatives to join our elite team. This is a crucial role handling complex, high-level customer concerns that require critical thinking, in-depth product knowledge, and exceptional communication skills.

If you're a seasoned CSR with at least 4 years of experience in the BPO industry and ready to level up, we want to hear from you.

Key Responsibilities:

• Handle escalated and complex customer issues with empathy and efficiency.
• Provide advanced support via phone, chat, or email.
• Collaborate with other departments (Tech, Billing, Operations) for issue resolution.
• Ensure accurate documentation of all cases and interactions in the CRM system.
• Identify recurring issues and recommend improvements to processes or systems.
• Mentor and guide junior CSRs as needed.

Qualifications:

• Minimum of 4 years experience in customer service, with at least 1 year in a Tier 3 or escalation role.
• Excellent verbal and written English communication skills.
• Strong problem-solving and critical-thinking abilities.
• Tech-savvy; experience using CRM tools like Zendesk, Salesforce, or similar platforms.
• Can work under pressure and with minimal supervision.
• Willing to work onsite and on shifting schedules.

What We Offer:

• Competitive Salary: ₱32,000 per month + Attendance Allowance
• Paid SIL (Service Incentive Leave)
• HMO coverage upon regularization
• Career growth opportunities in a supportive work environment
• Dynamic and collaborative company culture