Information technology (it) specialist
Quezon City
Job Description
Posted on 17 July 2025
Job Title: Service Desk Specialist (French Speaking)
Job Summary: Provide first level end user support to LexisNexis business unit, globally, whether home-based, and campus-based internal employees or contractor staff. Responsible for using problem solving skills to troubleshoot and diagnose information technology platform components and/or services that are used by our end users.Ensure a high level of support by meeting or exceeding caller expectations. Build confidence and system use with callers. Interact with a variety of different support organizations. Make fast, accurate decisions on triage of issues, and either restore, resolve, or assign to appropriate level 2/3 team.
Maintain clear lines of communication with several other support groups. Overall, facilitate the restoration of normal operations with minimal impact on the business, and within agreed service levels.
Qualifications/Requirements
Qualifications:
- Bachelor’s Degree in Information Technology, Computer Science or other relevant fields.
- Languages Required: English and French
- Able to effectively communicate verbally and in writing in both English and French
Accountabilities:
- Performs Active Directory and MS Exchange administration which include: user account resets and modifications, add accounts to appropriate security groups, modify quotas on Windows servers, create and modify distribution list, create and modify shared mailboxes, and modify SMTP addresses.
- Diagnose and solve issues with single and multi-user systems using maintenance tools and problem solving skills.
- Establish and adhere to service level response and resolution times for all systems.
- Coordinate between employees and 2nd/3rd level IT Support for issues not under the 1st Level scope of the Service Desk Team.
- Effectively communicate to management, team members, and various customer groups.
- Demonstrate a propensity to take ownership in learning new business and technical skills to develop processes or applications to enhance the group's ability to achieve its goals.
- Capable of performing individual contributor roles and where needed work in a team environment.
- All other duties as assigned
Technical Competencies:
- Knowledge of PC hardware and architecture and Desktop Operating System internals
- ITIL Certification/Knowledge in IT Service Management
- Required knowledge/competencies in: Windows 11, MS Office, Web Browsers, TCP/IP Client Software, Acrobat Reader, Instant Messaging tools, Virtual Machine, Active Directory, Service Now, VPN
- Familiarity with supporting iOS devices, Mac OS
- Understanding of network protocols for a LAN and WAN including remote connectivity.
Salary: earn up to
Work location
QUEZON CITY, NCR, SECOND DISTRICT
Remarks
No additional remarks
Apply now
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