[ref. d58440324] Manila - Hiring: Seasonal | Customer Service Representatives | Ortigas Site

We’re hiring seasonal agents for an international account to support our team during the peak period. If you’re passionate about customer service and skilled at simplifying technical concepts, we’d love to hear from you!

Qualifications:

• College undergraduates who have completed a minimum of 2 years in any course
• At least 6 months of experience in customer service or technical support (required)
• 1–2 years of experience is preferred
• Familiarity with STEM-related tools or platforms such as Scratch, Arduino, LEGO Robotics, Python, etc.
• Excellent communication and problem-solving skills
• Ability to simplify technical concepts for non-technical users
• Experience using helpdesk software like Zendesk or Freshdesk is an advantage
• Willing to work onsite at OCC, Ortigas, Pasig City

Role Responsibilities:

• Respond to customer inquiries via phone, email, chat and social media in a professional and timely manner.
• Provide step-by-step technical support and troubleshooting for STEM-related products (e.g., robotics kits, coding platforms, learning software).
• Assist with order tracking, product information, returns, account issues, and other general support.
• Assist customers with installation, configuration, and general product use.
• Document interactions in CRM systems accurately.
• Collaborate with internal teams (product, engineering, QA) for advanced support or bug resolution.
• Escalate unresolved issues to the appropriate department while maintaining ownership until resolution.
• Educate customers on product features and updates to maximize their user experience.
• Participate in team meetings and training sessions to stay up to date on product knowledge.

Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.