Quality Assurance | Team Lead | Supervisor | BPO Pioneer Team

Learn and Inspire. Join us now!

Available Roles:

• Quality Assurance Manager
• Quality Assurance Team Lead/Supervisor
• Quality Assurance Specialist
• Training Manager
• Training Team Lead/Supervisor
• Communications Trainer
• Process Trainer
• Sales Trainer
• Performance Excellence Lead/PEX Assistant Manager

We are hiring for passionate and talented QA Team Lead for our awesome team!

Responsibilities:

• Develop and implement quality assurance processes and procedures to identify and address any gaps or issues
• Monitor the performance of the customer service team and provide regular feedback and coaching to drive continuous improvement
• Analyze customer feedback and data to identify trends and opportunities for enhancement
• Collaborate with the broader team to enhance operational efficiency and overall customer satisfaction
• Lead and mentor the quality assurance team, providing guidance and support as needed
• Prepare detailed reports and presentations on quality assurance activities and findings
• Ensure compliance with all relevant policies, procedures and industry regulations

Qualifications:

• Should have at least 1 - 3 years' experience in a quality assurance on a BPO set up
• Strong understanding of quality assurance principles and best practices
• Excellent analytical and problem-solving skills with attention to detail
• Proven ability to lead and motivate a team to achieve high performance
• Excellent communication and stakeholder management skills
• Relevant degree or certification in quality assurance, customer service or a related field is preferred
• Knowledgeable in performance data management and analysis
• Six Sigma experience/certification is preferred
• Data analytics advance root cause analysis
• Exceptional leadership skills and great eye for detail
• Ability to teach and mentor
• Must be willing to work on shifting schedules at Bonifacio Global City, Taguig City

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Free Parking Passes
• Accessible location
• HMO (Free dependent)
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you’ll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please make sure to complete this application form: https://linktr.ee/iopexph
• Send a message to 09178246345 | 09178656287 (Yan & Krizia)
• Walk in and look for YAN & KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig