Operations manager

Job Description

• Maintain strategic partnerships and drive high-value opportunities with our clients, helping transform their businesses with innovative solutions, resulting in growth and profitability.
• Engage key strategic clients, drive business outcomes with multiple stack capability of cross service lines, digital & analytics.
• Expand relationships with decision makers and influencers in new and existing centers and highlight the impact our services can deliver.
• Eloquent and tailor value propositions based on the needs identified for client and differentiation of Genpact.
• Executive with Contact Center experience of relevant years and Banking & Financial Service industry relevant experience.
• Be highly adaptable with proven strengths in Contact Center Management, Process Transformation & Re-Engineering

Qualifications/Requirements

• Highly adaptable with proven strengths in large Contact Center Management with a global footprint, Process Transformation & Re-Engineering
• Work Force Management & short term / long term capacity planning in relation to annual budget leading large strategic account
• Operational Service Delivery, P&L Ownership, Client Management and expansion in other lines of businesses and geographies
• Strategic Assessment, Solution Design & Commercial Construct, Operational Delivery and Re-engineering for Banking & Financial Service Clients.
• Executive with Contact Center experience of relevant years and Banking & Financial Service industry specific experience of relevant years.
• Oversight of end-to-end Quality, Training & Policy (QTP) strategy and execution for the site(s)
• Setting up and managing a sound governance structure
• Provide recommendations to client for transform existing processes
• Orchestrate cross-functional role within site(s) to aid business metric achievement

• Relevant years of experience in quality, learning & change management functions within an operations setting
• Relevant years of people management experience in leading teams
• Lean Six Sigma Certification is a plus
• Experience managing and growing global teams, while keeping pace with changing policies and standards to deliver best class services

Work location

CITY OF MUNTINLUPA, NCR, FOURTH DISTRICT

Remarks

No additional remarks

Apply now