Customer Service Advisor
Avensys Consulting Pte Ltd Makati
Job Description
About the role:
What you'll be doing:
- Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Decathlon PhilippinesSanta Rosa, 29 km from Makati
Give your customers the best possible experience and grow their loyalty.
Win over customers with desirable, durable solutions dedicated to their Sports!
The Customer Service Advisor role is a good starting point to discover a career in Decathlon...
Avensys Consulting Pte LtdMakati
Job Description
What you'll be doing
• Essential Functions/Core Responsibilities
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)
• Clarify customer requirements; probe for understanding, use...
Avensys Consulting Pte LtdSan Jose del Monte, 29 km from Makati
records of customer interactions and follow-up actions
• Provide feedback and recommendations to management to improve customer experience
• Collaborate with cross-functional teams to ensure seamless customer service
• Continuously learn and stay up...