Assistant General Manager (KFC CSI LUCAO)

Job Description:

Support in Overall Store Operations:

• Assist the RGM in managing all aspects of restaurant operations, ensuring adherence to brand standards and operational excellence.
• Oversee daily restaurant activities, ensuring smooth and efficient service during shifts.

Customer Satisfaction:

• Address and resolve customer complaints and feedback in a timely and effective manner.
• Ensure that customer service standards are met or exceeded, contributing to a positive dining experience.

People Development:

• Support the recruitment, training, and development of staff, including servers, kitchen staff, and supervisors.
• Assist in conducting performance evaluations and providing feedback and coaching to team members.
• Help foster a positive and productive work environment.

Sales and Profitability Targets:

• Assist in achieving sales and profitability targets by managing daily operations and monitoring performance metrics.
• Contribute to financial management, including monitoring expenses and implementing cost-control measures.
• Marketing and Promotional Strategies:
• Assist in executing marketing plans and promotional activities developed by the RGM.
• Participate in organizing and implementing store events and promotions to drive customer engagement and sales.

Financial Management:

• Help manage store financials, including cash handling, inventory management, and expense tracking.
• Assist in preparing financial reports and analyzing performance data to support decision-making.

Crisis Management:

• Support the RGM in handling crisis situations, including customer issues, operational disruptions, and emergencies.
• Act as a point of contact for resolving operational problems and ensuring continuity of service.
• Standards and Compliance:
• Ensure that the restaurant maintains high standards in food quality, service, health, and safety.
• Conduct regular inspections and audits to ensure compliance with health and safety regulations and brand standards.

Store Events and Activities:

• Assist in planning and executing in-store events, promotions, and activities.
• Collaborate with the GM and other departments to ensure successful implementation of events and activities.

Job Qualification:

• Previous experience in a supervisory or managerial role within a restaurant or hospitality setting.
• Strong understanding of restaurant operations, customer service, and financial management.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage and motivate a team effectively.
• Proficiency in using point-of-sale systems and handling financial transactions.
• Knowledge of health, safety, and sanitation regulations.

Education:

• Associate’s or Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred).

Work Environment:

• Fast-paced restaurant environment requiring frequent interaction with staff and customers.