Implementation Head

This role also drives customer satisfaction, strategic transformation initiatives, and continuous improvement across implementation and service delivery operations.

What you will do:

• Lead full-cycle telecom rollout and implementation programs from planning to customer handover.
• Manage implementation scope, workforce planning, delivery governance, and operational performance.
• Own rollout financials, budget management, invoicing, and contract delivery performance.
• Drive KPI management, operational excellence, process transformation, and continuous improvement initiatives.
• Manage customer relationships, stakeholder expectations, escalations, and SLA compliance.
• Lead implementation managers, deployment teams, vendors, and ASP partners.
• Ensure compliance with customer, corporate, legal, security, and E+OHS requirements.
• Support commercial engagements, contract renewals, and business growth opportunities.
• Drive strategic modernization, automation, and data-driven delivery initiatives.
• Ensure high-quality communication and collaboration across customers, suppliers, and internal stakeholders.

The skills you bring:

• 10–15+ years of experience in telecom implementation, rollout, service delivery, or network operations.
• Proven leadership experience managing large-scale telecom deployment programs.
• Strong background in regional or multi-country telecom operations.
• Experience handling Tier 1 telecom operators or enterprise customers.
• Strong financial, commercial, and contract management exposure.
• Demonstrated leadership of large cross-functional delivery organizations.
• Experience driving transformation, automation, and operational excellence initiatives.
• Strong executive stakeholder management and customer-facing capabilities.
• Ability to operate effectively in high-pressure and complex delivery environments.
• Must be willing to work in Davao