Team Manager | Bohol - Tagbilaran
IBEX Global Solutions Tagbilaran Full-time
DUTIES AND RESPONSIBILITIES:
- Provides direction and guidance to guarantee consistent achievement of key performance metrics
- Achieves, measures, reports and communicates metric goal attainment for assigned team
- Ensures accurate and timely communication of client and campaign issues to Manager Site Operations
- Consistently achieves goals for number of call monitoring per week and scores for assigned team of technical support agents
- Coaches, mentors and develops agent team for skills expansion and promotional opportunities
- Monitors, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques
- Maintains current employee records on direct reports
- Provides Subject Matter Expertise
- Ensures training needs of subordinates are met
- Modifies operations as needed to meet service level agreements under supervision of Operations Manager
- Resolves escalated customer issues
- Holds team meetings on a regular basis with direct reports
JWay Group, Inc.Philippines
This a Full Remote job, the offer is available from: Philippines
As part of the Medical Information Contact Center (MICC) team, this position ensures client success by providing oversight of assigned clients, including implementation, ongoing...
SagilityTagbilaran
Roles & responsibilities:
• Ensure that Team Members meet productivity standards.
• Assist Shift Managers in ensuring that client service levels are met or exceeded.
• Report to Shift Manager any health/safety and performance concerns that may...
Siegen HR Solutions, Inc.Philippines
applicant flow.
• Over the phone interviews, which means majority of work time spent will be on phone calls
• Operation of soft phone software for outgoing interview calls
• Maintenance of applicant database
• Continuous alignment with team mates...