HR Shared Services Manager

HR Shared Services Manager

Work Schedule: Monday to Friday

Job Summary

Position Summary

The HR Shared Services Specialist will serve as the primary point of contact for employees and managers across the Asia-Pacific (APAC) region regarding standard HR inquiries and transactions. This role is responsible for delivering high-quality, efficient, and customer-focused HR administration support throughout the employee lifecycle—from onboarding to offboarding.

1. HR Operations & Administration

• Process employee lifecycle transactions in the HRIS system (e.g., Data changes, promotions, transfers, and separations).
• Manage the generation of HR-related documents, including employment contracts, certificates of employment (COE), and regularization letters.
• Support the onboarding process by coordinating pre-employment requirements, background checks, and initial database encoding for new hires.
• Maintain accurate, up-to-date, and compliant digital employee records.

1. Employee Inquiries & Ticket Management

• Act as the first line of support for HR inquiries via the ticketing system, email, or chat, ensuring service level agreements (SLAs) are consistently met.
• Provide accurate information regarding company policies, benefits, leaves, and standard HR procedures to APAC-based employees.
• Escalate complex HR issues (e.g., employee relations, complex payroll disputes) to Tier 2 HR teams or Center of Excellence (COE) partners as appropriate.

1. Reporting & Continuous Improvement

• Generate routine and ad-hoc HR reports (e.g., headcount tracking, turnover, leave utilization).
• Identify opportunities to streamline administrative workflows and improve the overall efficiency of the HR Shared Services team.
• Assist in updating standard operating procedures (SOPs) and internal knowledge-base articles.

• Education: Bachelor’s degree in Human Resources, Psychology, Business Administration, or any related field.
• Experience: Minimum of 1–3 years of experience in HR Operations, HR Admin, or an HR Shared Services environment.
• Technical Skills: * Proficiency with HRIS platforms (e.g., Workday, SuccessFactors, Oracle, or ServiceNow) is highly preferred.
• Intermediate to advanced skills in Microsoft Office (Word, Excel, PowerPoint).