Manila - Tech support
Medhealth Connect Outsourcing Inc. Manila Full-time
Job Overview:
We are seeking a Client Support Specialist to provide technical and customer service support for our internet café and self-service kiosks. The ideal candidate will assist customers with login issues, troubleshoot system problems, and ensure kiosks and self-checkout stations remain operational.
Key Responsibilities:
- Acquire proficiency in two proprietary kiosk systems to effectively support customer needs.
- Access remote servers via ScreenConnect to identify and resolve kiosk-related issues.
- Deliver phone-based assistance to customers using self-service kiosks.
- Regularly monitor kiosk status through a system map to maintain smooth operations.
- Verify that self-checkout stations are active and operating properly.
- Support users with email-to-print services and troubleshoot basic printing issues.
- Assist users with login problems, navigation, and general technical support.
- Address system downtimes promptly and escalate critical issues as required.
Medhealth Connect Outsourcing Inc.Quezon City, 10 km from Manila
Job Overview:
We are seeking a Client Support Specialist to provide technical and customer service support for our internet café and self-service kiosks. The ideal candidate will assist customers with login issues, troubleshoot system problems...
Manila RecruitmentPhilippines
This a Full Remote job, the offer is available from: Philippines
As a Tech Support Engineer, you will play a critical role in ensuring a smooth and efficient technology experience for all team members by providing front-line support for PC and Mac...
Mandaluyong, 6 km from Manila
Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes...