Account Community Manager

Job Summary:

The Account Community Manager is responsible for maintaining strong relationships with HOA clients, managing service schedules, ensuring quality standards are met, and acting as a liaison between the operations team and the clients. This role ensures every HOA community receives exceptional and reliable cleaning services, tailored to their unique needs.

• Key Responsibilities:

• Serve as the primary contact for HOA board members and community managers.
• Regularly communicate with clients to ensure satisfaction, address concerns, and gather feedback.
• Attend occasional HOA board meetings (virtual or in person) as needed.
• Scheduling & Coordination
• Coordinate cleaning schedules with the operations/cleaning crew based on contract terms and seasonal needs.
• Monitor upcoming services, changes, or special event prep (like pool parties, clubhouse events, etc.).
• Manage emergency or last-minute service requests.
• Quality Assurance
• Conduct walk-throughs of properties to assess service quality.
• Create and maintain quality control reports with photos and checklists.
• Ensure the cleaning crew is following scope of work for each community.
• Account Oversight
• Maintain updated client profiles, contracts, service logs, and billing records.
• Track contract renewals, pricing adjustments, and service additions.
• Assist in preparing proposals for new communities or add-on services.
• Team Collaboration
• Communicate client feedback and expectations to cleaning teams.
• Work with operations or HR to resolve staffing or performance issues on assigned accounts.
• Ensure crews are equipped with necessary supplies, equipment, and access instructions.

✅Required Skills & Qualities:

• Strong communication and customer service skills.
• Detail-oriented with excellent organizational habits.
• Comfortable using email, CRM software, and scheduling tools.
• Familiarity with HOA operations or property management (a big plus).
• Bilingual (Spanish/English) is often preferred in Central Texas.
• Social Media Marketing
• LinkedIn Marketing
• Email Marketing
• Cold Calling
• Social Media Marketing
• LinkedIn Marketing
• Email Marketing
• Cold Calling