Japanese Customer Service Associate (with Order Management background)
Taguig Full-time
Japanese Customer Service Associate (with Order Management background)
Location: Taguig CityWork Setup: Full Onsite and Dayshift (could later on have a hybrid setup depending on performance)
Job Qualifications:
- At least 6 months of customer service experience
- Excellent in speaking and writing (English & Japanese)
- Attention to detail and accuracy
- Good interpersonal skills & ability to work in a diverse environment
- Team Player
- Present a positive attitude & accept constructive feedback
- Client-oriented
- Knowledge of the SAP system is a plus
- Experience in the Mobility Aftermarket is an advantage
- Basic to advanced MS application skills (Excel, Word, Outlook)
Main Responsibilities:
As part of your responsibilities, you will:
- Customer Service Inbound Calls and Transactions
- Order Entry, Order Status and Inquiry Management: Processing and releasing of orders and
inquiries, ETA update, EDI order management, OES order, export orders, Express Orders (Blitz
Order processing), Free-of-Charge- Price Quotation & Stock Availability Check
- Logistics & Delivery Monitoring & Arrangement
- Resolving customer complaints and issues
- Coordination management: Coordinates with planners, PMs, SMs, and other support functions
- Administrative tasks to fulfill the roles and responsibilities of a customer service associate
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