Store Manager (Branch Head) - Baclaran
About the Job
Location: BaclaranCorporate Title: M to AVP
Work Arrangement: Onsite
Our Branch Banking Group team is looking for experienced professionals to join us in Baclaran with the role of Store/Branch Manager.
In this role, you will lead the way, turning your branch into a hub of growth, new ideas, and strong customer bonds. You will do more than manage, you will make the branch a standout for success and happy customers by selling great products, building relationships, and helping your team grow.
Your dream. Our focus.
East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.
We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.
Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.
What the role will entail- Responsible for making the branch the main distribution channel of the bank by selling its products and services
- Grow and deepen relationships with existing clients by offering other products and services suitable to them
- Implement marketing programs/strategies that would promote products, increase new bank customers, and maximize existing customers' share of wallet
- Mentor and coach the branch sales team, Business Development Sales Officers (BDSO), Relationship Officers (RO), Sales Associates, and New Accounts
- Approve transactions and oversee the performance of service in the branch that would impact customer satisfaction and relationships
- Perform compliance/governance and risk management requirements based on the policies and framework set by the bank
- Perform customer service standards by applying the right attitude and skills using the EastWest Service Pillars and Service Standards
- Bachelor's Degree, preferably in a business course
- Can Speak Fookien
- Equivalent experience in the banking industry is required
- Strong leadership skills and a track record of effectively managing a sales team
- In-depth knowledge of banking products, services, and industry regulations
- Excellent communication and interpersonal skills for building and maintaining customer relationships
- Demonstrated ability to meet and exceed sales targets
- Career development and training opportunities
- Competitive salary package and benefits
- Performance-based incentives and recognition programs to reward high-performing individuals
- Opportunity to work with industry experts and be mentored by them
- Defined career progression paths to guide you in your professional growth