CRM & Data Operations Manager

Be Part of Our Next Chapter of Growth and Success!

We're entering our next stage of growth—strengthening our operations, expanding our client partnerships, and building a workplace culture that values accountability, ownership, and continuous improvement.

As part of our continued partnership with one of our valued clients, we're hiring a proactive and detail-oriented CRM & Data Operations Manager to join our growing Client Engagement team.

This role is ideal for someone who enjoys managing CRM systems, maintaining high-quality business data, and supporting lead generation through accurate market intelligence. You'll play a key role in ensuring the business has reliable, well-structured data that supports client engagement, business development, and strategic growth initiatives.

What You'll Be Doing

As a CRM & Data Operations Manager, you'll take ownership of CRM data quality, market research, and data operations while supporting business development, AI-enabled initiatives, and continuous process improvement.

• Own and manage customer, prospect, organisation, and contact records within HubSpot, ensuring data remains accurate, complete, and up to date
• Maintain high standards of CRM data quality, integrity, and consistency across all business records
• Perform regular data cleansing, validation, and maintenance activities to ensure reliable business information
• Review CRM records created by the Business Development team and ensure all required fields are accurately completed
• Develop and maintain data standards, governance processes, and best practices

• Work closely with senior management to develop target market strategies aligned with business growth objectives
• Research organisations, industries, stakeholders, and key decision-makers to support new business opportunities
• Build and maintain targeted prospect lists for Business Development campaigns
• Support lead generation initiatives through customer segmentation, reporting, and market intelligence
• Maintain accurate market mapping and access plans to support business development activities

• Generate CRM reports, dashboards, and performance insights to support decision-making
• Monitor data quality metrics and identify opportunities for improvement
• Analyse customer and market data to provide actionable recommendations
• Ensure CRM data supports effective campaign tracking and client engagement reporting

• Support the implementation, adoption, and optimisation of AI-enabled tools, CRM enhancements, and data management solutions
• Identify opportunities to automate processes and improve operational efficiency
• Collaborate with stakeholders to improve CRM workflows and user adoption
• Maintain accurate documentation of data processes and system procedures
• Continuously evaluate new technologies that improve data quality and business performance

• Work closely with Business Development, Marketing, and Leadership teams to support commercial objectives
• Promote best practices in CRM usage, data governance, and information management
• Identify opportunities to improve data accuracy, reporting, and business processes
• Maintain a proactive approach to problem-solving and continuous improvement
• Contribute to a collaborative and high-performing team environment

• Previous experience in a CRM, Data Operations, Data Management, or Sales Operations role
• Proven experience managing CRM platforms, preferably HubSpot
• Experience supporting lead generation, customer segmentation, and business development initiatives
• Experience implementing or supporting AI-enabled systems, automation tools, or CRM enhancements
• Strong understanding of data quality, data governance, and CRM best practices
• Excellent analytical skills with experience producing reports and business insights
• Strong attention to detail with exceptional organisational and problem-solving skills
• Ability to manage multiple priorities while maintaining high levels of accuracy
• Proactive mindset with a passion for continuous improvement and process optimisation
• Comfortable working independently and collaboratively within a growing team
• Experience within healthcare, NHS, or other complex public sector environments is advantageous
• Willingness to work in UK business hours
• Must be willing to work onsite in Angeles City, Pampanga

• Competitive salary and benefits
• A growing company with stability, vision, and momentum
• Fun, supportive, and collaborative team culture
• Opportunity to work with experienced Business Development and Client Engagement professionals
• Exposure to CRM strategy, AI-enabled technologies, data analytics, and business growth initiatives
• Clear focus on work-life balance and employee wellbeing
• Real career growth opportunities as the business expands
• HMO coverage from Day 1 for you and up to 2 dependents