Call Center Sales Trainer | WFH | Night Shift | Day 1 HMO

Train the Talent That Builds the Future of Customer Experience

Transform the way customer support teams learn, grow, and succeed. Use your expertise in training and development to drive performance and shape the standards of a thriving, remote-first sales environment. This global career opportunity lets you build high-performing support teams, gain international exposure, and leave a lasting impact on the customer service and construction industries-right where you are.

Job Description

As a Call Center Sales Trainer, you'll deliver engaging training programs, assess team performance, and support employee development to ensure alignment with business goals-all in a fully remote environment.

Job Overview

Perks: Day 1 HMO, Above-market salary, Global exposure

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Fixed weekends off
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• 1-5 years of experience as a trainer in a call center, BPO, or customer service environment, with a strong focus on sales training
• Demonstrated ability to deliver remote training sessions effectively
• Excellent clarity in spoken and written communication; professional tone and strong command of English
• Outgoing and confident facilitator able to build rapport virtually
• Experience in home security, warranty services, or telecommunications is a plus
• Experience with Canva or MS PowerPoint is a plus
• Strong understanding of adult learning principles and training methodologies
• Experience in developing and delivering in-person and virtual training programs
• Exceptional communication and presentation skills
• Proven ability to assess learning needs and evaluate training effectiveness
• Strong organizational and time management skills
• Proficiency with learning management systems (LMS) and Microsoft Office suite
• Sales, service, or technical support training experience preferred
• Leadership experience or prior experience managing training teams is an asset
• Strong interpersonal skills with ability to build rapport with learners, peers, and leaders
• Detail-oriented, adaptable, and capable of managing multiple priorities
• Demonstrated leadership and problem-solving abilities
• Ability to work independently and within cross-functional teams

Personal Attributes:

• Results-driven and proactive
• Collaborative and team-oriented
• Adaptable and open to feedback
• Creative problem solver
• Empathetic and approachable
• Energetic and engaging
• Detail-oriented
• Committed to continuous learning
• Strong listener and communicator
• Professional and composed

• Coordinate and facilitate training sessions covering product knowledge, applications, customer service, process, and sales skills for both new hires and existing employees.
• Conduct training needs assessments using business indicators, performance metrics, and skill gap analyses.
• Collaborate with management to identify training requirements and objectives aligned with business goals.
• Monitor the effectiveness of training programs through observation, feedback, assessments, and performance tracking.
• Continuously evaluate and update training materials and content to ensure accuracy, relevance, and alignment with client expectations.
• Partner with leadership to ensure the professional development of program management teams and team leads.
• Deliver targeted coaching and training to support performance improvement initiatives.
• Identify opportunities for improvement in training and operations and make actionable recommendations.
• Provide timely reporting to management regarding training outcomes, participant progress, and key performance insights.
• Support Quality Assurance processes and collaborate with QA to improve adherence to standards and KPIs.
• Ability to use performance metrics and QA data to assess training needs and impact
• Maintain thorough communication with all stakeholders to ensure transparency and alignment on training goals.
• Have working knowledge of the CRM systems, telephony software or other customer service programs
• Assist in cultivating a dynamic and engaging learning environment that promotes employee growth and retention.
• Lead and participate in special projects and initiatives as assigned.

About the Client

Our client is a forward-thinking company in the construction services space, delivering solutions that integrate innovation, customer support, and operational excellence. Their commitment to training and development ensures high-quality performance across customer-facing teams worldwide.

Who Are We

Welcome to Emapta Philippines!

Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. Apply now and be part of the #EmaptaEra!