Service Desk(Remote) - Quezon City
Nityo Infotech Quezon City Full-time
Job description
About the role
We are seeking a talented and customer-focused Technical Support Representative to join our dynamic Service Desk team at Nityo Infotech Services Philippines Inc. In this full-time role, you will be responsible for providing first-class technical support and assistance to our valued clients, ensuring their IT issues are resolved efficiently and effectively.Based in our office in Manila City, Metro Manila, you will play a crucial role in maintaining the smooth operation of our clients' technology infrastructure.
What you'll be doing- Respond to and resolve technical support inquiries and issues from clients via phone, email, and ticketing system
- Diagnose and troubleshoot a wide range of IT-related problems, including software, hardware, and network issues
- Provide step-by-step guidance and support to clients to help them resolve their IT challenges
- Escalate complex issues to the appropriate technical teams or subject matter experts
- Maintain detailed and accurate records of all support activities and resolutions
- Continuously update your technical knowledge to stay ahead of the latest IT trends and technologies
- Contribute to the development of the Service Desk's processes and procedures to improve efficiency and customer satisfaction
- 1 - 2 years working experience as Service Desk, Help Desk or Technical Support, preferably in an IT or telecommunications environment
- Strong troubleshooting and problem-solving skills with the ability to quickly identify and resolve issues
- Excellent communication and interpersonal skills, with the ability to explain complex technical information in a clear and concise manner
- A customer-centric approach and a genuine desire to provide exceptional service
- Familiarity with common software, hardware, and networking technologies
- Proficiency in both verbal and written English
- A team player with the ability to work collaboratively in a fast-paced environment
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Job Description
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Job description
About the role
We are seeking a talented and customer-focused Technical Support Representative to join our dynamic Service Desk team at Nityo Infotech Services Philippines Inc. In this full-time role, you will be responsible...