Customer Support Consultant | Day Shift | Day 1 HMO

Support Smarter Property Journeys with Australia's Leading Real Estate Platform

It's fast-paced, people-focused, and purpose-built. Here, every resolved inquiry helps someone take the next step toward home. And your voice? It just might be the one that gets them there.

Job Description

Be part of our client's team as a Customer Support Consultant, where every interaction matters. You'll assist users, clients, and internal teams across phone, email, and chat, guiding them through platforms and solving inquiries with care. Backed by expert training and a service-driven team, you'll grow while helping others succeed.

Job Overview

Work setup: Onsite - SM Megatower, Ortigas

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day shift schedule
• Fixed weekends off
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• Minimum of 4 years of customer service experience in a BPO setting handling high-volume calls
• Preferably with experience supporting Australian-based customers
• Excellent communication skills with the ability to build loyalty and trust
• Willingness to work on weekends and holidays as needed
• Willingness to work onsite
• Proven success in fast-paced, customer-facing roles
• Strong customer focus and resilience in handling challenging scenarios
• High level of accountability and a mindset geared toward continuous improvement
• Strong analytical and decision-making skills for efficient issue resolution
• Tech-savvy and eager to learn new digital tools and systems
• Positive, team-oriented mindset with a fun and supportive attitude
• Commitment to stay in the role for a minimum of 12 months

• Delivering exceptional customer service with genuine passion and problem-solving skills
• Resolving customer inquiries via phone, email, and web chat with empathy, professionalism, and efficiency
• Multitasking effectively in a high-volume, fast-paced contact center environment
• Collaborating with a high-performing team and embracing continuous personal and team growth
• Driving customer loyalty, advocacy, and retention through outstanding support
• Communicating clearly and confidently across all levels to ensure optimal outcomes
• Identifying areas for innovation and improvement in customer and employee experiences
• Partnering cross-functionally to eliminate barriers and deliver on customer needs
• Providing constructive feedback to enhance products and services
• Navigating digital tools like Zendesk and Slack with confidence and ease

Welcome to Emapta Philippines!

We empower your success with mentorship, upskilling, and a community where you truly belong. Apply now and be part of the #EmaptaEra!