Spanish Call Center Team Leader - Taguig

TASQ is currently seeking a team leader for our Spanish account. The initial pre-screening interview will be conducted via phone, so please ensure your contact line is accessible.

**Position:** Spanish Team Leader (BGC)

• HMO coverage for the employee and two dependents from day one.
• Quarterly performance bonuses.
• Strong opportunities for career growth and development.
• 24 paid leave days annually.

• Flexibility to work in rotating shifts.
• Must be available to work on-site in BGC, Taguig.
• Ability to commence employment immediately.

• At least 4 years of customer service experience within the BPO/BPM industry.
• Bachelor's degree in any field.
• Proficiency in Spanish at B2 level or higher, as per CEFR or Berlitz standards.
• Previous experience as a team lead managing Spanish-speaking agents handling voice interactions (inbound or outbound calls).
• Over 2 years of leadership experience.

• Effectively lead and manage teams by overseeing resource planning, career development, performance management, and attrition control.
• Provide coaching and support to team members to enhance skills, address knowledge gaps, and boost motivation.
• Handle escalations from users/customers and develop action plans to resolve issues, maintaining ownership until resolution.
• Ensure compliance with internal and external governance standards through regular monitoring.
• Keep the team informed about process updates and individual or team targets.
• Identify opportunities for process improvements and mentor team members in implementing enhancement initiatives, including Six Sigma and lean projects.