Quezon City - Customer Design Engineer - Sr. Network Engineer (Hybrid - Night Shift)

Job Summary

The Customer Design Engineer works with customers post-sales to package and document their design and solutions for implementation. This includes customer discovery sessions, solution validation, documentation, building implementation templates, site configuration MOPs, cut-sheets for Comcast Business activation team, and being the customer-facing subject matter expert on Comcast Business’ products and services.

• Supports the post-sale customer handoff to the design team for network solutions.
• Works with customers and sales engineers to build out customer-design deliverables for the Operations organization.
• Partners with the activations team to utilize design deliverables to ensure success in our activations.
• Assists in developing and delivering cross-training sessions for the activation team
• Supports regular training sessions between customer design and network activation teams on advanced networking and troubleshooting.
• Collaborates with project managers to schedule activations in concert with client timelines and available resources.
• Engaged and aware of business changes, and customer needs to remain agile in problem-solving and innovation of business solutions.
• Additional duties as assigned.

SKILLS / ABILITIES / KNOWLEDGE:

• Advanced knowledge of routing and switching
• Advanced knowledge of firewall concepts and best practices
• Advanced knowledge of SD-WAN technology
• Working knowledge of cloud platforms including AWS and Azure

• Identifies and resolves problems in a timely manner
• Excellent customer relations skills in both face to face and telephone contact. If unable to resolve issues in a timely manner, will escalate to senior level engineering and/or management.
• Communicates clearly and in an understandable manner with a wide range of people such as peers, managers, customers, vendors, distributors and the general public.
• Demonstrated analytical and problem-solving skills, and the ability to organize and prioritize several projects and tasks at one time. Exceptional time, priority and project management.
• Advanced knowledge of FortiManager, FortiGate, FortiSwitch, and FortiAP product lines
• Intermediate knowledge of Cisco Meraki suite of products

• Demonstrated ability to effectively advice and counsel both managers and non-supervisory employees on sensitive work-related issues.
• Aptitude to learn and apply new technologies
• Able to work in a virtual environment with limited or no supervision.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Requirements:

• Graduate of BS Information Technology, Computer Science, Engineering, or any relevant field of study
• With 5+ years of experience in Networking Engineering with focus on IT/WAN-LAN integration (Implementation/troubleshooting responsibilities include routers, switches, firewalls, and NIDs).
• Fortinet NSE4 / NSE7/ Cisco CCNA / CCNP certifications are advantage
• Able to work the night shift schedule
• Able to work in a hybrid setup with 3 days/week required onsite work, and 2 days/week Work-From-Home

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience, think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.