CUSTOMER CARE SPECIALIST
Johndorf Ventures Corporation Cebu City Full-time
Customer Relations
- Receive & In-charge in DHSUD and legal cases
- Process, handles & provides documents, data/information & feedback needed from concerned departments for the drafting of the response letters to DHSUD and other regulatory agencies
- Provide support to the Team to achieve a score of at least 4/5 or a "Very Good" rating
- Answers Calls, Text, and Emails from client
- Assist client's inquiry and complaints
- Report the complaints to the respective department
- Follow ups on Unit Concerns
- Provide general administrative support, attend to concerns, prepares, monitor, and make monthly request for office supplies consumption within the team with the objective of ensuring smooth business operations
- Process the consumables request such as cash advance and other requests essential for day-to-day operation
- Retain the customer long term
- Provide value added services related to products & systems
- Offer effective response time to clients concerns
- Develop after sales monitoring controls
- Recommend collaborative systems with other department
- Maintain close coordination with buyer & agent in most communication lines
- Develop & distribute emails, letters & other correspondence regarding problem resolution
Cebu City
Trinity Workforce Inc. on behalf of Wipro is hiring a Full time Customer Service Specialist role in Cebu City, Central Visayas. Apply now to be part of our team.
Job summary:
• Flexible hours available
• 1 year of relevant work experience required...
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