Quezon City - Service Desk L1 Support | Alabang Muntinlupa
Infosys BPM Quezon City Full-time
About the role
We are seeking a motivated and experienced Service Desk to join our dynamic team at INFOSYS BPM LIMITED Philippine Branch. This is a full-time position based in Alabang, Muntinlupa. As a Service Desk Analyst, you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.
What you'll be doing- Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system
- Diagnose and troubleshoot a variety of hardware and software issues
- Provide first-line support and escalate complex issues to the appropriate technical teams
- Maintain accurate and up-to-date documentation of all support activities
- Identify and recommend process improvements to enhance the customer experience
- Collaborate with cross-functional teams to ensure seamless IT service delivery
- At least 1st year completed in college
- Minimum 18 months of experience in Service Desk or IT Help Desk role
- Strong problem-solving and analytical skills to quickly identify and resolve issues
- Excellent communication and customer service skills to effectively interact with end-users
- Working knowledge of common desktop applications, operating systems, and hardware
- Ability to multitask and prioritize tasks in a fast-paced environment
- Enthusiasm for continuous learning and adaptability to new technologies
- With no issues working onsite 100% in our Muntinlupa, Alabang office
- With no issues working on night shifts, shifting schedule, weekends & holidays
Why Infosys BPM Philippines:
- Quarterly Performance Bonus
- 24 Leaves annually
- Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
- Outstanding career development opportunities and fast track career progression
- Enjoy a fair work-life balance.
- Learning and Development Trainings
- We value Inclusion and Diversity
- Great Place to Work Certified
This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law.
This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines”
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