Technical Support Specialist - Quezon City

Transcosmos Asia Philippines is hiring a Full time Technical Support Specialist role in Ortigas Center, NCR. Apply now to be part of our team.

Job summary:

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: ₱22,000 - ₱23,500 per month

Basic Requirements:

• Completed at least 2 years of an Associate’s or Bachelor’s degree in a technology-related course or program.
• At least 1 year of experience as a Customer Service Representative (CSR) or Technical Support Representative (TSR) in BPO experience.
• Strong problem-solving abilities with a logical and analytical mindset.
• Capable of explaining technical information clearly to non-technical users.
• Proficient in troubleshooting hardware and software issues.
• Able to work effectively in a team and collaborate with colleagues.
• Willing to learn new technologies and adapt to evolving environments.
• Strong customer service skills with a patient and empathetic attitude.
• Proficient in both written and spoken English.
• Willing to work onsite (Ortigas, Pasig City).
• Open to working in a shifting schedule.
• Available to start immediately.

Duties and Responsibilities:

• Assist customers via inbound calls, email, and chat.
• Provide technical support solutions for hotline agents, customer service centers, and onsite engineers, and create trouble tickets for unresolved issues.
• Identify recurring problems, submit trouble tickets, and drive improvements.
• Regularly produce technical problem case summaries, conduct enablement training for service stores, and monitor the impact of application changes.
• Assist with the judgment of repair warranty disputes and guide on identifying product authenticity.

Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.

Rewarding Career

We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.

Connected Team - We are ONE

We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.

Intrinsic Values and Culture

We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.