Product & Operations Analyst | WFH | Night Shift | Day 1 HMO

Where Healthcare Decisions Start-with Insight, Innovation, and Impact

With cutting-edge tools and a mission to transform healthcare, they offer a unique opportunity to be part of a team that's redefining the future of care through data-driven solutions.

Job Description

As a Product & Operations Analyst, you will drive data strategy by generating insights from product usage and performance metrics. Your analysis will power decision-making, enhance user adoption, and fuel innovation across teams-from Product to Executive Leadership.

Job Overview

Work Setup: Permanent Work From Home

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Fully customized Emapta laptop with peripherals
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• Bachelor's degree (BA/BS) with at least 3 years of experience in business analysis or business intelligence
• Strong business intelligence and analytical skills with a proven ability to use data analysis to support critical business decisions
• Self-starter with the ability to work independently across multiple, concurrent projects
• Strong analytical skills and curiosity to solve complex data issues and translate them into meaningful business outcomes
• Passion for rapid experimentation using hypothesis-driven approaches
• Collaborative mindset with a commitment to transparency and project follow-through
• Excellent communication and interpersonal skills, with the ability to navigate conflict and foster honest dialogue
• Ability to thrive in a fast-paced environment while consistently prioritizing and meeting deadlines
• Proficient in SQL and capable of building complex queries in data warehouse platforms like Snowflake or DataBricks
• Skilled in business intelligence and data visualization tools such as Tableau or Power BI
• Experience with product operations tools such as Aha! Roadmapping, Pendo, or Salesforce is a plus

• Steward customer usage data and ensure accurate measurement by understanding data, schemas, and database structures
• Collaborate with Product Managers to identify valuable KPIs related to product usage and collect data using tools like Pendo
• Build dashboards and reports that provide insights into user behavior and goal achievement
• Work with the Director of Product to define metrics for tracking product performance and execution
• Collaborate with Product, Customer Success, and Professional Services to improve solution usage
• Generate customer adoption dashboards and reports for various audiences, ensuring accessibility and clarity
• Develop product productivity reports and dashboards that show outcomes, progress, capacity, and costs across the Product department
• Highlight insights to inform financial and strategic decisions made by the executive leadership team
• Design and execute database queries that drive KPIs
• Create automated and streamlined procedures to measure goal progress across solutions and teams
• Maintain and enhance the product analytics platform to report on customer and product engagement metrics
• Act as application administrator for usage analysis and product productivity tools
• Provide ad hoc analysis to support a data-centric approach to customer and product experience
• Collaborate with the Product team to develop in-app messaging that accelerates user onboarding and feature adoption

Who Are We

Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. Apply now and be part of the #EmaptaEra!