Customer Service for Retail Account

This is a full-time Customer Service role based in Cebu, Central Visayas, where you will be providing high-quality customer service support for one of our key accounts. As a member of the Customer Service team at TalentSync Training and Development, you will play a crucial part in delivering exceptional experiences for our valued customers.

What you'll be doing:

• Responding to customer inquiries and resolving issues via phone, email, and chat channels
• Documenting customer interactions and maintaining detailed records
• Providing product information and support to customers
• Identifying and escalating complex issues to the appropriate team or management
• Continuously improving customer service processes and procedures
• Collaborating with cross-functional teams to enhance the customer experience

What we're looking for:

• Strong communication and interpersonal skills, with the ability to interact with customers in a professional and empathetic manner
• Excellent problem-solving and critical thinking skills to effectively handle customer inquiries and concerns
• Proficiency in English, both written and verbal
• Familiarity with customer service software and tools
• A team player with a positive attitude and a passion for delivering exceptional customer service

What we offer:

• Competitive salary and bonus structure
• Comprehensive health and wellness benefits
• Opportunities for career development and skill enhancement
• A dynamic and collaborative work environment
• Regular team-building activities and social events

If you're excited about this opportunity and believe you have the skills and experience to excel in this role, apply now.