[ref. u42735902] French Bilingual - Customer Service Representative

Our French Bilingual Associate must have:

• Must successfully pass a background check
• High school diploma or equivalent required
• Must have at least 6 months of customer service experience or equivalent
• Demonstrated proficient verbal and written communication skills.
• Excellent communication skills, both written and verbal, in both French and English.
• Ability to empathize with buyers and provide exceptional customer service.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to learn new skills, systems, and processes quickly and adapt to changing needs.
• Ability to display decision making skills to consider all possible scenarios and options, and dynamically evolves approach as needed.
• Ability to problem-solve creatively and analytically using data and logic.
• Attention to detail and accuracy

Essential Functions:

• An obligation to deliver exceptional customer service
• Receive inbound calls and emails to gather and verify required information and do utmost within their power to solve customer problems
• Actively listen to the customer, and show empathy and patience
• Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
• Ensure policies and procedures are followed on all calls
• Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
• Learn and retain a thorough working knowledge of all existing and new process and procedures
• Achieve assigned Key Performance Indicators – e.g. Call Handle Time, Quality, CSAT
• Attend Team Meetings/additional training sessions as scheduled
• Performs other duties as assigned

Critical Skills:

• Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
• Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the client’s specific needs
• Ability to work in a fast-paced, hectic, changing environment
• Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
• Ability to operate a phone system, personal computer
• Ability to adhere to all organizational policies and procedures
• Ability to work a variety of shifts as per HOOPs
• Ability to perform basic mathematical functions
• Must successfully pass a background check

Requirements for foreign candidates:

• ACR (Alien Certificate of Registration)
• 13a visa restriction (TRV with a working visa is acceptable)
• NBI clearance and TIN are required.
• The individual has prior work experience in the Philippines
• With at least 6 months of BPO experience in the BPO Industry
• Able to work on-site in Cyberpark Tower 1, Cubao, Quezon City
• Willing to work on a graveyard or shift schedule