Technical Support Specialist (Japanese-speaking-JLPT required) | HYBRID

Make your next big career move by applying as KMC Solutions’ next BILINGUAL SUPPORT SPECIALIST (ENGLISH/JAPANESE)

Tricentis has expanded rapidly since its founding in 2007. Headquartered in the heart of Austin, Texas, Tricentis has office locations throughout the world. We are looking for people who are dynamic, passionate, and versatile – from entry-level to seasoned pro.

Now, we are expanding our footprint here in Manila, Philippines! Join us and be a part of a pioneering team.

JOB SUMMARY:

As a Technical Support Specialist, you will be responsible for the analysis, processing, troubleshooting, technical recommendation and resolution of technical inquiries, cases and requests from our customers who uses our products namely Tosca, QTest/Vera and Neoload.

The role is “customer-facing” and will require interactions via our self-service portal, emails, chats, and a few inbound calls. The team member is expected to collaborate with customers to deliver superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.

OUR CORE VALUES:

At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we’ll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.

• Run towards change: Challenge the status-quo.
• Serve our customers & communities: Create a positive experience with each interaction.
• Solve problems together: We win or lose as one team.
• Think big & believe: Set extraordinary goals and believe you can achieve them.
• Move fast: Create momentum and efficiency.
• Demonstrate self-awareness: Own your own strengths and limitations.
• Finish what we start: Do what we say we are going to do.

***Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, colour, ethnicity, gender, religious affiliation, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.

The main responsibilities of a BILINGUAL SUPPORT SPECIALIST (ENGLISH/JAPANESE) include:

• The position requires the candidate to be detail-oriented, able to work with minimal supervision, possess strong research skills, and demonstrate above-average problem-solving abilities to handle both simple and complex customer cases. Additionally, a solid background in system analysis, design, and functional support is necessary to identify potential software bugs.
• The role provides the opportunity to troubleshoot and support various software configurations, perform testing and diagnostics, and deliver professional technical support to our customers. You will collaborate with the R&D and product teams, gaining insights into software engineering processes.
• The position also involves working closely with our R&D team and Customer Success to address customer-related issues and tasks, ensuring that our customers receive tailored and appropriate solutions.

To apply, you must be an expert on the following requirements:

• Bachelor’s degree in computer science, Information Technology or Computer Engineering.
• Must be JLPT certified (at least JLPT N4).
• Minimum of 3+ years of relevant experience in either technical, application or product support in a customer facing role.
• A very good understanding of Software Development Life Cyle and Software Testing Life Cyle concepts.
• Relevant knowledge or work experience using Tricentis TOSCA
• Must have knowledge in the following related technologies – Distributed Exchange, API/OSV, VisionAI, Mobile Dev, SAP, Host Engines, Database, Mail Engines, Document Imaging).
• Candidates coming from a software QA background who are willing to do a support role and have an in-depth training/experience from the market leader in model-based testing.
• Candidate coming from a technical support background who wants to have a software QA and testing exposure.

Work setup:

Hybrid, Day shift, SM AURA OFFICE TOWER