Store Supervisor

STORE SUPERVISOR

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Supervises the performance of the Team Leader, Barista/Cashier in the assigned store/to deliver the sales required from its operation. Fulfills any other duties the manager, assistant manager, or shift supervisor assigns and represents the company in a professional manner
• May be assigned other duties and responsibilities depending upon the needs of employer.
• A Store Supervisor is a trainer to improve the skills – technical and behavioral of his direct reports.
• Identifies Barista performance challenges, provides assistance, coaches their performance, monitors progress of skillset, and capability for continuous improvement on the job.
• Supervises Barista to ensure that serving of all products are with friendly, individualized attention towards each customer. Educates customers about all/premium beverage and food items.
• Trains and oversees Baristas and ensures that products are prepared by them according to the approved made and processed in a timely manner to meet the speed and demand of the market and or customers.
• Ensures welfare, safety, and security of employees, location, and store operation in general.
• Manages staff schedules to meet the required manpower in various shifts and activities of his assigned store/s.
• Coordinates with Team Leaders or Supervisors to balance manpower schedules and implement necessary staff movements.
• Oversees cashiering and operational fund management; ensures that standard fund/amount is available in timely manner. Administers bank deposits and sales reporting according to policies and procedures. Specifically, maintaining accurate records on books of accounts, like BIR Journal, Senior & PWD, or all BIR-related requirements in general.
• Maintains product expertise and prepares coffee mixture according to the approved made and process.
• Manages and implements cleanliness, sanitation, and overall food and beverage safety, functioning equipment, and supplies availability for efficient operation of the store.
• Implements company policies, procedures, and protocols and any others that the company may introduce or revise from time to time.
• Facilitates incident investigations involving employee or the general condition of the store, its operation in relation with the lessor.
• Administers the reporting requirements on employee benefits or Timekeeping related documents - Daily Time Records, pay slips, uniforms, etc.
• Aids marketing promotions or store events, educates his staff accordingly.

Job Qualifications:

• With at least three (2-3) years experience as a supervisor in a restaurant, coffee shop, or equivalent experience in the food and beverage industry.
• Barista a plus, with an equivalent certificate course in food and beverage service, an advantage.
• Amenable to working on flexible operational, extended hours – as needed, and overseeing different stores/locations.
• Able to structure and process qualitative or quantitative data and draw insightful conclusions from it.