Collections Analyst - Tech Account | CONCENTRIX BRIDGETOWNE
Concentrix Quezon City Full-time
Are you ready to POWER UP your skills? Take the leap and join Concentrix's League of TOP-NOTCH TALENTS! Prepare for an Extra-Ordinary Journey where you not only Collaborate with Industry Champions but also immerse yourself in an Innovative Workplace filled with Laughter, Continuous Learning, and Limitless Opportunities.
Join the Leading Global Provider of CX and Tech Services and seize this moment to #JoinConcentrix!
Job Summary:
The Collections Analyst is responsible for managing accounts receivable (AR) and B2B collections functions to ensure healthy, clean, and green trade receivables. This role involves reconciling accounts, processing AR financial forms, and evaluating customer history to make time-sensitive decisions on releasing or holding sales orders.A key focus of this position is acting as a collaborative liaison—interfacing regularly with external resellers and internal teams (Sales, Credit, Customer Service, and Management) to swiftly resolve billing discrepancies, manage customer disputes, and escalate complex credit issues when necessary.
Essential Duties & Responsibilities:
- Account Reconciliation: Collect outstanding balances and reconcile customer accounts to keep trade receivables clean and updated.
- AR Transaction Processing: Process financial forms regarding payment/invoice matching, credit applications, customer refunds, reinstatements, and receivable write-offs.
- Data Organization: Assign appropriate reason codes to open items to ensure accurate tracking of discrepancies.
- Order Release Management: Review customer payment histories and current credit status to approve or hold new sales orders within strict shipping cut-offs.
- Issue Escalation: Evaluate account complexity to determine when and to whom complex credit decisions or major collection issues should be escalated.
- Customer & Rep Liaison: Handle incoming phone calls and emails from customers and sales representatives regarding orders, invoices, and payments.
- Cross-Functional Partnership: Collaborate with internal departments (Sales, Credit, Customer Service) and external resellers to resolve billing disputes that block collections.
Minimum Hiring Qualifications:
- Experience: Previous Experience in Collections, Reconciliation or a Related Field
- Bachelor's Degree or Associates Degree in Business Management or Accountancy or Equivalent with 6 Month(s)
- 1 Year(s) Experience in a Related Function.
- Technical Skills: Proficiency in Microsoft Excel, Microsoft Word. Familiarity with Reason Codes and MyCIS
- Analytical Skills: Strong In Decision Making. Communication: Excellent Verbal and Written Communication Skills to Present Finding(s) Effectively; Problem Solving: Strong Problem Solving Skills and Attention to Detail
Get Hired and Enjoy the Following:
- Interact/Collaborate and Learn from Industry Experts
- Multiple Opportunities for Learning and Development
- Enjoy a Fun - and Competitive Working Environment
Work Location: Concentrix Bridgetowne (On-Site)
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• Document all collection activity and maintain accurate records of client interactions
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