Service Manager
Makotek Computer Sales Inc Davao Full-time
Job description:
Duties :
- Ensure SLA compliance & timely execution
- Plan and balance technician workload
- Monitor service performance (TAT, quality, efficiency)
- Handle escalations & client satisfaction
- Coordinate across teams for smooth operations
- Manage reporting, tracking & performance metrics
Qualifications:
- 3–5+ years in IT service / tech support
- Strong leadership & decision-making skills
- Experience in team & workload management
- Organized with a systems-driven mindset
- Basic Excel / reporting skills
SutherlandDavao
assist customers with account management, including suspending or reconnecting services, as well as upgrading or downgrading their products. Additionally, you’ll handle inquiries about expired promotions and current offers.
Your Day to Day:
• Handle...
The SM StoreDavao
SAFEKEEP ITEMS LEFT IN THE STORE: Record, safekeep, turn over to management or customer, items left by employees or customer in the store
• MAINTAIN ORDERLINESS & CLEANLINESS: Maintain orderliness & cleanliness of the work area, equipment & facilities...
ConcentrixDavao
to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter...