Assistant Branch head

Work Location: Silicon Valley – 1st Level, South Promenade, Limketkai Center

Job Summary:

This position requires strong knowledge of current trends in smartphones, laptops, and accessories to effectively drive sales and assist customers with informed product recommendations.

Key Responsibilities:

• Assist in managing branch operations and ensuring smooth daily store activities
• Support achievement of monthly and daily sales targets
• Stay updated with the latest trends in smartphones, laptops, tablets, and accessories
• Supervise and guide sales associates to ensure excellent customer service
• Assist in handling customer inquiries, complaints, and escalations
• Monitor inventory levels and ensure proper stock availability and replenishment
• Assist in merchandising, product display setup, and promotional activities
• Prepare and submit sales, inventory, and branch performance reports
• Ensure compliance with company policies, procedures, and retail standards
• Support staff training, coaching, and performance monitoring
• Maintain store cleanliness, orderliness, and visual merchandising standards

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Information Technology, or related field (preferred)
• Experience in retail, electronics, or gadget sales is an advantage (1–3 years preferred)
• Strong knowledge of smartphones, laptops, and tech accessories trends
• Good leadership, communication, and customer service skills
• Sales-driven, goal-oriented, and adaptable to fast-paced retail environment
• Basic computer proficiency (MS Office, POS systems, reporting tools)
• Strong problem-solving and decision-making abilities
• Willing to work on shifting schedules, weekends, and holidays

Core Competencies:

• Leadership and team supervision
• Sales performance management
• Customer service excellence
• Inventory and stock control awareness
• Product knowledge in tech and gadgets
• Adaptability to retail trends and consumer behavior