E commerce sales associates - Quezon City

Job description

• Candidate must possess at least Bachelor’s/College Degree in Business Studies/Business Administration/Business Management or equivalent
• Knowledgeable in e-commerce platforms (Shopify, Lazada, Zalora, Shopee or any other platforms equivalent to the aforementioned)
• Knowledgeable in social media platforms (Facebook, Instagram, etc.)
• Must possess advanced English and Tagalog communication skills, both written and spoken
• At least 2-3 years of working experience in the related field is required for this position
• Applicants must be willing to work in Marikina City
• Has good coordination skills
• Organized and good at multi-tasking
• Can work under minimal supervision and pressure
• Fluently communicates in English or Filipino
• Proficient in using Microsoft software (Microsoft Word, Microsoft Excel, Microsoft PowerPoint, etc.)

• Directly reporting to the Ecommerce Manager
• May report to two (2) other superiors, depending on the situation (Marketing and Ecommerce Head, and/or Executive Vice President)
• Primarily manages customer inquiries & concerns via chat, SMS, or call
• Proactively caters to the needs of customers by offering doable solutions/recommendations, which may lead to easier purchase decisions of customers.
• Studies and keeps him/herself updated with new or existing products and its features
• Internally processes various orders of customers in different E-Commerce platforms
• Performs all administrative works connected to all Ecommerce platforms (e.g., encoding, inventory updating, encodes daily sales on the POS, etc.)
• Maintains existing e-commerce platforms and website by uploading graphic contents (advertisements, product line ups, promos, etc.)
• Handle the daily operations of e-commerce platforms

o Consolidation of online orders

o Fulfillment of online orders

o Track payments of online customers

o Coordinates with online partners (Lazada, Shopee, Zalora) for stock replenishment, new product entry/pullout, inventory

• Generates monthly sales and expenses reports of all ecommerce platforms
• Assist in planning and implementing promos and campaigns for online stores
• Conduct consumer and market research
• Develop/grow ecommerce business by partnering with new online platforms
• Performs other duties that may be assigned from time to time
• Preferably with background in working for the retail industry