Mortgage Broker Assistant AU Experience | Work From Home | 10K Sign On Bonus

AU Mortgage Broker Assistant Support / Work From Home

We're seeking Australian Experienced Mortgage Loan Processors / Broker Assistant Support (Broker Side) in the Philippines with a sharp eye for detail to join our long list of clients. You'll provide crucial support to mortgage brokers and ensure a seamless, efficient top-notch experience in the comfort of your home.

We have 20 urgent roles to fill in JULY 2026.

Those with NO Australian Mortgage Broking Experience need not apply.

The Awesome Perks of Joining Us:

• Day Shift. Fixed Schedule Monday to Friday. All Weekends Off
• Work From Home Forever
• 10K Sign-On Bonus for successful Jobstreet applications received in August & September
• Salary incremental increases within the first year
• Annual performance review after first year
• Internet Allowance on Day 1
• Monthly PH Holiday Allowance
• 20 Leave Credits plus 7 PAID AU Holidays
• Equipment provided

Your Daily Tasks:

• Assisting brokers to manage the client experience from application stage through to loan settlement.
• Packaging the deal, collecting and verifying all relevant financial documents, and submitting to the lenders via various systems, including pre-approvals, refinances, and purchases.
• Proactively following up with clients for documents/details and keeping them informed of progress on their loan applications.
• Completing ordering valuations and requesting pricing approval when needed.
• Assisting mortgage brokers in preparing and submitting loan applications to lenders.
• Gathering and verifying client documentation, ensuring completeness and accuracy.
• Liaising with banks, lenders, and clients to track loan progress and resolve any issues.
• Conducting initial research on loan products and assisting in structuring tailored loan solutions.
• Maintaining up-to-date records in CRM systems and ensuring strict regulatory compliance.
• Providing exceptional client service throughout the entire loan process.
• Might include scheduling appointments, managing emails, and handling various administrative tasks to keep things running smoothly.

What You'll Bring:

• Proven experience in writing AUSTRALIAN loans, proficient with both salaried and self-employed applicants. You'll have comprehensive knowledge of home loans, investment loans, construction loans, and SMSF financing.
• Minimum 2 years of Australian mortgage broking experience (Broker side) is MANDATORY for this position.
• Experience working for an AUSTRALIAN mortgage broker in the mortgage settlement space (e.g., loan processor, broker assistant, settlement officers, asset finance or para-broker).
• Exceptional attention to detail and a strong commitment to accuracy to prevent rework and rejections. One touch approvals are your forte.
• Strong initiative, problem-solving skills, and the ability to manage a diverse workload autonomously in a remote setting.
• Excellent verbal and written communication skills, with the ability to effectively communicate with a variety of stakeholders like lenders, clients, or real estate professionals.
• Hands-on experience with CRM and loan software such as Salestrekker, BrokerEngine, Infyniti, MyCRM, Quickli, Mercury, AOL, and FLEX.
• Proficiency in at least one of the listed CRM/loan software systems is sufficient for this role.
• Servicing calculator experience - Big Bonus points!
• A genuine passion for providing exceptional customer service.
• 4-year Bachelor's degree or equivalent (Cert IV for Bonus points!).
• Attention to detail is a must!

• Internet Connection of at least 50 Mbps
• Must have a contingency plan for power or internet interruptions
• Must be able to provide 3 work related character references
• Work-related character references must be from Australian mortgage supervisors or Philippine Client Services Managers only.

We will only entertain applicants with AUSTRALIAN Mortgage Broking Experience. If you have AU experience, you can send your updated CV to ••••@auctuscoaching.com.au with the Subject Header: Jobstreet Mortgage Broking Assistant _Applicant Name_Application Date