Human Resources Manager New

The job is fully remote and is following eastern time zone (EST).

Tasks and Responsibilities:

• Develop and implement comprehensive recruitment strategies tailored to the BPO industry to attract and retain top talent.
• Collaborate with senior management to understand workforce planning needs and design proactive hiring initiatives.
• Monitor, analyze, and report on recruitment metrics to continuously refine and optimize sourcing strategies.
• Oversee the end-to-end recruitment cycle, including job postings, candidate sourcing, interviewing, selection, and onboarding.
• Ensure a seamless, engaging, and positive candidate experience at every stage of the recruitment process.
• Leverage diverse sourcing channels such as job boards, social media, employee referrals, and external recruitment partners.
• Lead, coach, and develop a team of recruitment specialists by providing direction, performance feedback, and professional development.
• Cultivate a collaborative, high-performing, and goal-oriented team culture.
• Conduct regular training sessions to keep the recruitment team informed of evolving trends, tools, and best practices.
• Build and maintain strong working relationships with internal stakeholders, including department heads and hiring managers.
• Maintain open communication with stakeholders to align on hiring priorities and provide regular updates on recruitment status.
• Partner closely with HR teams to ensure consistency between recruitment efforts and broader HR strategies.
• Continuously assess and improve recruitment processes to drive efficiency, quality, and scalability.
• Integrate technology and tools to streamline recruitment operations and enhance candidate tracking and engagement.
• Stay abreast of industry trends, talent market dynamics, and competitor practices to maintain a competitive edge.
• Ensure full compliance with local labor laws and company policies throughout the recruitment process.
• Prepare and present detailed recruitment reports to senior management, highlighting key insights, challenges, and opportunities.
• Manage recruitment budgets effectively and implement cost-efficient hiring practices without compromising quality.

Job Requirements:

• At least 5 years of experience in Human Resources with leadership capacity from the BPO industry.
• Bachelor's Degree in Human Resources, or any relevant degree.
• Proven track record of successfully leading recruitment teams and meeting hiring targets.
• Strong understanding of the BPO industry and its specific recruitment challenges.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Proficiency in recruitment software, applicant tracking systems (ATS), and HR analytics.
• Strong analytical and problem-solving skills with a data-driven approach to decision-making.