MASS HIRING - START ASAP!!! | Customer Service Representative | Clark
Sutherland Angeles Full-time
What’s the day-to-day vibe like in this role?
- Responsible for handling calls and providing customer support
- Identify and relate with various customer needs and scenarios
- Conduct issue identification and problem-solving meeting customer needs and satisfaction
- Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
- Remain updated in client and internal processes, technology applications, utilities, and products
- Utilize various internal and client based tools and applications for customer management and servicing
- Conduct data entry, documentation, and case management
- Work and partner with others within a team-based environment
- Achieve and maintain required metrics and goals
- Adhere to company policies and procedures as described on the HR Handbook
You’re the perfect fit if you have:
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge on computers, the Internet and the wireless network industry
- Good customer service, multi-tasking and problem-solving skills
- Ability to work on shifting (graveyard) schedules and weekends
- Willingness to grow more within the company by performing other duties/projects that may be assigned
The good stuff coming your way
At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.- Paid training
- Paid time off
- Vision, dental, and health benefits
- Same-sex Partner Dependent for HMO
- Flexible scheduling based on program needs
- Performance incentives on selected programs
- World-class virtual support
- Career development & advancement opportunities
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