Senior Systems Administrator/Engineer - Endpoint Management New

Role Overview:

The Senior Systems Administrator/Engineer - Endpoint Management is responsible for overseeing and managing endpoint management tools, ensuring a seamless configuration, administration, and support of endpoint systems. This role requires in-depth technical expertise to analyze existing configurations, deploy updates, and troubleshoot issues while working closely with global teams to maintain optimal system performance.

Key Responsibilities:

Endpoint Management and Coordination:

• Act as the primary point of contact for endpoint management tasks, collaborating with global teams across different sites.
• Evaluate and optimize configurations for tools such as Ivanti, Intune, GPO, and JAMF.
• Determine and implement best practices for endpoint tool administration and support.
• Administer and maintain the health, availability, and functionality of endpoint management tools.

Configuration and Troubleshooting:

• Provide installation, configuration, and extensive troubleshooting for endpoint tools.
• Diagnose and resolve endpoint tool issues, including performing root cause analysis.
• Design and implement software packaging and patching strategies for Windows desktops.
• Manage OS patching and support for Linux and Apple Macintosh users.

Deployment and Automation:

• Assist in Windows desktop OS deployment and automated build processes.
• Design and implement business applications/packages into endpoint management tools.
• Administer software distribution, including Microsoft security updates and standard desktop software.
• Prioritize and coordinate security patch and software testing schedules and distributions.

Collaboration and Reporting:

• Develop partnerships and collaborate with IT teams to ensure smooth endpoint management.
• Regularly create, submit, and present endpoint management reports and dashboards.
• Produce project plans and root cause analysis documents and report progress to management.
• Identify and recommend updates, patches, and upgrades for deployment.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years' experience in Endpoint Management administration, packaging, and supporting environments of 5,000+ users.
• Hands-on experience with endpoint management tools such as Ivanti EPM, Intune, JAMF, and Active Directory Group Policy (GPO).
• At least 3 years' Windows administration experience and a strong understanding of network concepts.
• Experience in managing Linux and Apple Macintosh endpoint environments is a plus.
• Excellent written and verbal communication skills, with the ability to influence and engage non-technical audiences and senior management.
• Strong interpersonal skills, customer orientation, and team collaboration abilities.
• Effective decision-making skills and a proactive approach to problem-solving.

Benefits:

• Competitive salary
• [Include additional benefits, such as HMO coverage, allowances, government-mandated benefits, and opportunities for professional development.]