ServiceNow Solution Architect
Cognizant Technology Solutions Asia Pacific Pte. Ltd. Quezon City
Job Description
Responsibilities:
Strategic Leadership- Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives
- Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub
- Lead architectural decisions for complex, multi-workstream ServiceNow implementations
- Establish centre of excellence frameworks and governance models for sustainable platform growth
- Articulate the value of ServiceNow to C-Suite stakeholders
- Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance
- Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent
- Develop integration architectures using Integration Hub, Flow Designer, and API frameworks
- Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence
- Leverage ServiceNow's Hyperautomation capabilities including RPA Hub, Process Optimization, and Integration Hub
- Guide implementation teams on architectural patterns, coding standards, and best practices
- Design scalable solutions using ServiceNow's Common Service Data Model (CSDM)
- Architect cross-platform solutions integrating ServiceNow with enterprise systems
- Establish technical governance frameworks and platform standards
- Lead technical discovery workshops and architecture review sessions
- Research and evaluate new ServiceNow features and capabilities
- Drive adoption of modern development practices including DevOps and Agile
- Mentor team members on ServiceNow best practices and emerging technologies
- Conduct regular architecture assessments and optimization reviews
Required Qualifications
Experience- 7+ years of enterprise IT experience with 3+ years specifically in ServiceNow architecture
- Proven track record leading at least 3 large-scale ServiceNow implementations
- At least 2 major implementations after achieving CTA certification
- Experience architecting solutions across multiple ServiceNow products that includes Integrated Risk Management (a must), Customer Service Management, Strategic Portfolio Management (SPM), Public Sector Digital Services (PSDS)
- Experience working in hybrid global delivery setup with geographically distributed teams
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