Clinical Application Specialist (Fresh Graduate - Biomed Engineer)
IDS Medical Systems San Juan Full-time
The Clinical Application Specialist (CAS) will serve as the primary technical expert in operating Haifu (High-Intensity Focused Ultrasound) and Surgical Robotic systems. This role involves direct collaboration with physicians during clinical procedures, ensuring optimal system performance, and providing advanced training to healthcare professionals.
The CAS will also support installations, troubleshoot technical issues, and contribute to product development through clinical feedback.
Key Responsibilities:
- Clinical & Technical Support:
- Serve as the primary operator and technical expert for Haifu and Surgical Robotic systems during clinical procedures.
- Work side-by-side with physicians to optimize system settings, modes, and treatment protocols for patient cases.
- Provide real-time troubleshooting and ensure seamless operation of equipment in clinical settings.
- Training & Education:
- Conduct hands-on training for physicians, nurses, and hospital staff on system operation, safety protocols, and best practices.
- Develop and refine training materials, user manuals, and troubleshooting guides for Haifu and robotic systems.
- Lead product demonstrations for potential clients and key opinion leaders (KOLs).
- Installation & Implementation Support:
- Assist in commissioning and validation of Haifu and robotic systems at clinical sites.
- Ensure smooth system integration with hospital workflows and other medical equipment.
- Customer & Sales Support:
- Collaborate with the sales team to provide technical expertise during customer consultations.
- Gather and relay clinical feedback to R&D for product enhancements.
- Maintain strong relationships with key hospital stakeholders (surgeons, biomedical teams, administrators).
- Compliance & Documentation:
- Ensure all procedures adhere to medical device regulations and hospital policies.
- Document case studies, clinical outcomes, and technical issues for internal review.
Qualifications & Requirements:
- Bachelor’s degree in Biomedical Engineering, Electronics Engineering, or any related field.
- Prior experience in operating medical devices (HIFU, robotics, or surgical systems is a plus).
- Strong technical aptitude – ability to quickly master complex medical equipment and software.
- Excellent communication & interpersonal skills – must effectively train and collaborate with physicians.
- Adaptability in high-pressure clinical environments (OR, radiology, or urology settings).
- Willingness to travel for clinical cases, installations, and training sessions.
- Proficiency in Microsoft Office (PowerPoint, Excel) for reports and presentations.
- Team player with a problem-solving mindset – able to work with sales, service, and R&D teams.
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