TSR | Local Account Voice & Non Voice | McKinley, Taguig site
Qualifications:
- Graduate of a Bachelor’s degree in Computer Science, IT, or a related field, with at least 6 months of BPO experience as a CSR or TSR.
- Can explain technical issues clearly to people without a tech background.
- Has great customer service skills and stays calm and helpful.
- Willing to work onsite (Training
- Ortigas, Pasig City; Production
- McKinley, Taguig City).
- Open to shifting work schedules.
- Can start ASAP.
Duties and Responsibilities:
- Assist customers via inbound calls, email, and chat.
- Provide technical support solutions for hotline agents, customer service centers, and onsite engineers, and create trouble tickets for unresolved issues.
- Identify recurring problems, submit trouble tickets, and drive improvements.
- Regularly produce technical problem case summaries, conduct enablement training for service stores, and monitor the impact of application changes.
- Assist with the judgment of repair warranty disputes and guide on identifying product authenticity.
At Transcosmos, our mission is to leverage customer insights to always be client’s most trusted partner. As an Asian-originated company, our vision is to create a global society where everyone is equal and treated with respect.
Transcosmos emphasize customer-oriented approach by putting customers as our priority and value their feedback. Employee-oriented approach by working as an entity to achieve mutual organizational goals. As professionals, we work with pride, confidence and passion to fulfill responsibilities and accountabilities.
Rewarding Career
We support and encourage our people to grow in more than one dimension, to achieve all they can be both professionally and personally. As such, we provide our talents with opportunities to embrace changes, promote equal career advancement and growth, thus get rewarded.
Connected Team - We are ONE
We prioritize mutual understanding, open communication and empowerment to lead things and get everyone connected in the same page. This is manifested through sense of camaraderie, internal alignment, cooperation and collaboration across teams, territories and continents.
Intrinsic Values and Culture
We practice unique values and culture composition where local culture is prioritized and driven to immerse in global culture. It encompasses all aspects inclusive of fostering professional relationship enriched with transparent communication and mutual beliefs on gender equality, demographics, diversity and inclusion.