[ref. c70309918] Operations Manager - Santa Ana

WHR Global Consulting is hiring a Full time Operations Manager role in Taguig, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Evening, Morning
• Tuesday: Evening, Morning
• Wednesday: Evening, Morning
• Thursday: Evening, Morning
• Friday: Evening, Morning
• More than 4 years of relevant work experience required for this role
• Expected salary: ₱107,000 - ₱120,000 per month

OPERATIONS AND STRATEGY ASSOCIATE DIRECTOR

SETUP: Work from home, Night shift

JOB DESCRIPTION:

1. Executive Partnership & Strategic Support

• Act as the primary liaison and strategic partner to the DGO and COO
• Manage executive priorities and strategic briefings
• Represent the DGO in cross-departmental meetings and leadership discussions
• Ensure leadership focus remains on high-impact strategic initiatives

1. Operational Excellence

• Monitor and drive the execution of initiatives across HR, Data, Chat, Lead, and Client Relations.
• Identify operational inefficiencies and lead process improvement efforts
• Collaborate with department heads to develop KPIs, dashboards, and reporting systems
• Create and maintain standard operating procedures (SOPs)

1. Strategic Project Management

• Lead multi-departmental projects from conception to completion
• Utilize project management tools (Asana, Notion, Google Workspace, Telegram) to maintain accountability
• Coordinate cross-functional stakeholders to ensure timely delivery
• Maintain comprehensive project documentation and progress tracking

1. Executive Communication

• Draft high-quality executive communications, including memos, reports, and strategic updates
• Synthesize departmental updates into executive-ready summaries
• Monitor internal communications and escalate urgent matters appropriately
• Maintain confidentiality and represent the organization professionally

1. Leadership Support

• Provide guidance and accountability to department heads on behalf of the DGO
• Champion company culture and operational standards
• Facilitate leadership meetings and maintain action item accountability
• Document progress against strategic objectives

QUALIFICATIONS:

• 4+ years in operations, executive support, or project management roles
• Proven experience in fast-paced and/or remote work environments
• Track record of coordinating cross-functional teams and translating strategy into results
• Background in Operations management, executive support, data reporting, or client services is strongly preferred
• Technical Proficiency: Advanced skills in Asana, Google Workspace, Telegram, Zoom, and Notion