Estimator Customer Service Representative

The Customer Service Department serves as the central information and communication hub for all fabrication division customer-related activities. The key values of this department are:

• Communication – communicating knowledgably, effectively, and accurately.
• Connection – connecting with co-workers and customers, strengthening relationships.
• Resolution – taking ownership of customer requests and problems, see them through to resolution.

As such, CSRs are required to sustain a high level of internal and external communication.

CSRs are also responsible for maintaining a wide variety of data in the system of record.

Essential Functions:

• Resolve customer requests in a professional and timely manner.
• Keep customers informed of the status of orders including partial deliveries and back orders.
• Update delivery dates and order statuses to ensure orders are produced and shipped.
• Track priority and critical orders.
• Schedule job site deliveries.
• Facilitate customer pickups – including Common Carrier.
• Coordinate cash in advance payments and credit card payments for cash on delivery accounts.
• Process remake requests.
• Prepare credit requests.
• Place sample orders.
• Enter and coordinate stock sheet orders.
• Perform other related duties as required.

Supplementary Functions:

• Project management for large scale, multi-release jobs.
• Updating order statuses.
• Generating partial deliveries.
• Processing EDI orders

Qualifications:

• Bachelor’s degree with 2+ years of experience in manufacturing, construction, or related field.
• Experience in reading material fabrication drawings.
• Experience using a CRM or ERP system.
• Strong interpersonal skills with the ability to communicate clearly and effectively.
• Demonstrate ability to work professionally and courteously with customers
• A people-focused mindset and a passion for providing great customer service
• Highly organized and detail orientated.
• Computer literacy in Microsoft Office (Word, Excel, PowerPoint).
• Highly adaptable to rapidly changing priorities
• Must be able to communicate clearly and effectively in English
• Willing to work at night and during PH holidays