Relationship Manager (Automotive Service Center) - Quezon City

About Master Garage Philippines:

Join us in delivering top-notch service and creating positive experiences!

Job Summary:

Your ability to connect with people and create a welcoming atmosphere will be key to success in this role.

Responsibilities:

• Greet customers warmly and engage in congenial and relational conversations.
• Actively listen to customer needs and concerns, providing attentive and empathetic support.
• Build and nurture lasting relationships with new and existing customers.
• Ensure a high level of customer satisfaction by addressing inquiries and resolving issues effectively and efficiently.
• Introduce customers to our range of automotive services in a friendly and informative manner.
• Collaborate with the service team to ensure a seamless and positive customer journey.
• Maintain a tidy and welcoming customer area.
• Handle customer feedback with a positive and constructive attitude.
• Contribute to a positive and collaborative team environment.

Qualifications:

• Proven ability to connect with people and build rapport easily.
• Excellent interpersonal and communication skills, with a genuinely friendly and approachable demeanor.
• A natural interest in understanding and meeting the needs of others.
• Demonstrated ability to make a lasting positive impression.
• Customer-oriented mindset with a strong desire to ensure customer satisfaction.
• Ability to work effectively as part of a team.
• Previous experience in a customer-facing role is highly preferred.
• Experience in the automotive services industry is a plus, but not required.
• Fresh graduates with exceptional people skills are encouraged to apply.

Attributes:

• Very congenial and relational in conversation
• Friendly and approachable
• Genuinely interested in making lasting impressions and connections
• A true "people person"
• Proactive and takes initiative in engaging with customers

Training Requirement:

• Please note: A very important requirement for this position is the willingness to undergo mandatory training at our Main Branch in Cavite for at least one month. This is especially crucial for the candidate assigned to the Quezon City Branch to ensure comprehensive understanding of our operations and standards.
• The training period is compensated (with pay).
• Free accommodation, free lunch, and PM snack will be provided during the training duration in Cavite.

• Opportunity to be the key point of contact and build meaningful relationships with our valued customers.
• Work in a friendly and supportive team environment.
• Be part of a growing company in the dynamic automotive industry.
• Competitive benefits that reduces cost of living, paid leave, subsidized company products and services.

How to Apply:

Interested applicants are invited to submit their resume through Jobstreet.ph or submit your resume directly to [email protected] and refer to this Jobstreet posting.

Please highlight your experience and skills related to customer interaction and relationship building in your application.

Location:

• Quezon City Branch