Customer Support Specialist
Indago Inc Cebu
We are urgently hiring for:
CUSTOMER SUPPORT SPECIALIST
General Details:
- Start Date: ASAP
- Full Time 45 hours per week
- Salary 40,000 per month
- Work from home
Daily Responsibilities:
- You will provide exceptional customer service by interacting with our clients via email, phone, and chat to resolve their inquiries.
- Act as the primary product and support specialist - you’ll know the product better than anybody and serve as the voice of the customer.
- Your goal will be to maintain high levels of customer satisfaction, focusing on customer delight, by responding to clients promptly and continually refining and improving customer service techniques.
- Assist in customer retention efforts.
- You will collaborate directly with coworkers and supervisors daily.
Qualifications/Requirements:
- Honest, dependable, strong work ethic
- Must be “tech-savvy,” proactive
- Able to work effectively with little or no supervision
- Experience in a customer service/support role
- Familiarity with a CRM is a bonus; Phixer uses HubSpot
- We are seeking an individual for a permanent position.
You may visit our website: http://www.phixer.net
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on relationships and knows how to celebrate success!
Key Metrics
• Ticket Solves per Hour
• CSAT
• IQS
• Adherence/Attendance
Career/Developmental Path
• Specialization Training
• Senior Customer Support Specialist
#LI-Remote #LI-JAE...